We are glad that you have chosen our hotel and we hope that you have already read the following information before booking:

 

Reservation rules

  1. In case of non-arrival without a warning or a notice of non-arrival, less than 14 days before the date of the expected arrival, a penalty in the amount of the prepayment is charged
  2. In case of premature departure from the hotel, payment for accommodation is not refundable
  3. No refunds can be made for the New Year period;
  4. The number of additional places and the numbers in which they are provided are determined by the hotel administration;
  5. Early check-in (before 14:00) or late check-out (after 12:00) - subject to prior agreement and payable at 50% of the daily rate
  6. Children under six years of age stay in the hotel for free - without provision of space and meals
  7. For children over six years old - an additional place is paid.

Attention! When making a deposit, a mandatory deposit of 1000 UAH is required. As collateral. Returned when leaving.;

 

Rules of stay at the hotel

Settlement time – 14:00. Estimated time – 12:00. Payment is collected for the night of stay in the hotel;

Guests staying, can stay in the hotel from 10.00 to 22.00 hours;

The hotel is not allowed:

  • According to the Law of Ukraine No. 4844 - Ⅵ of 24.05.2012, smoking of tobacco products and electronic cigarettes in the whole hotel is prohibited. Smoking is allowed in a designated area. In the case of smoking in places that are not specified for this purpose, a fine of UAH 1000 is levied;
  • Go to the reception or walk along the corridors and halls of the hotel in the ski shoes. In case of violation of this prohibition, a fine of UAH 2,000 is charged;
  • Move and take out furniture from the room
  • Keep animals, birds, reptiles in the room
  • Dispose of trash from the number windows
  • Bring to the restaurant drinks or products purchased outside the hotel
  • Break the silence after 22:00.

Residents must adhere to the rules of fire and electrical safety, and also observe cleanliness, silence and public order.

When you exit the room you need to close the water intake faucets, windows, turn off the lights, the TV;

In case of loss or damage to the property and equipment of the hotel, the guest undertakes to recover the damage according to the account provided by the administration;

 

How to book a room

Booking a room directly (without intermediaries), you are guaranteed to get a better price for hotel accommodation, as well as all sorts of discounts.

 

By phone

This is the most simple and quick way to book a room in the hotel Graal Resort. Within 5 minutes, a number will be reserved for you.

To do this, call the hotel reception at: +38 050 1 300 500 and let us know how you wish to book.

The reception is open from 8:00 to 22:00.

Our staff will happily pick up a suitable number for you on the date of your arrival, and also answer any questions you may have.

 

Through the site (online booking)

To book your room online, go to the   booking page .

Enter the desired check-in and check-out date and click the " Check " button.

Check if the selected number is available. If so, click the " Book " button.

A form will appear that you must fill in.

The last step is to confirm the booking. Next, the hotel manager will contact you and arrange a reservation, and if necessary,   answer any of your questions.


Thank you once again for choosing us. We are waiting for you with impatience!

Administration and staff at the Graal Resort